outsourcing issues

Strategy Past, Strategy Future

 in Outsourcing / Strategy General  tagged competences / competitive advantage / outsourcing issues / outsourcing problems / strategy by

A bacon sandwich, toast, marmalade and coffee.  The perfect start to a Sunday morning.  Then the business section of The Sunday Times flipped open to reveal, in two separate articles, a possible picture of strategy past and strategy in the future. Tom Bowers’ article Browne’s legacy of cost cutting stored up […]

Financial Services, outsourcing, strategy and innovation: Time to rue past decisions?

 in Human Resource Management / Innovation / Outsourcing  tagged bpo / Human Resource Management / outsource / Outsourcing / outsourcing issues / outsourcing problems / professional services firms / service organisation by

Frequent visitors to my website will be familiar with my long-running concerns with outsourcing or BPO – especially in the financial services industry and the insurance sector in particular. I have dealt with outsourcing issues in some detail in two briefings – most notably Outsourcing Problems and Disadvantages Revisited. My […]